Jeremiahap™ is owned and operated by Shanghai Chibaochuannuan Network Technology Co., Ltd. | Legal Representative: Wang Xinglong | Customer Support Email: service@jeremiahap.com
Business Address: 2nd Floor, No. 25-1 Hongcao Road, Xuhui District, Shanghai

Terms of Service

Purpose of These Terms

These Terms of Service establish the customer-facing operational framework for retail services available through Jeremiahap™.

They address product information, order submission, preparation, transportation, cancellation, after-sales assistance, returns, refunds, and reasonable interaction with our store services.

Legal Operator

Jeremiahap™ is operated by:

Shanghai Chibaochuannuan Network Technology Co., Ltd.

The company is responsible for the website and the customer-facing retail services described in these Terms.

Product Information

We aim to provide reasonably accurate information concerning the principal characteristics of products offered through Jeremiahap™.

Depending on the individual product, information may address:

• size;

• materials;

• intended function;

• specifications;

• configuration;

• compatibility;

• included components;

• operating information;

• or care guidance.

Customers should review the information relevant to the selected product before submitting an order.

Product Images

Photographs and illustrations are intended to assist customers in understanding product appearance and characteristics.

Minor visual variation may arise from lighting, individual screen settings, materials, manufacturing tolerances, or routine production changes.

We do not intend to use product images to materially misrepresent the product supplied.

Product Availability

Products displayed on Jeremiahap™ remain subject to inventory availability.

If an unexpected inventory issue materially affects an existing order, we will make reasonable efforts to inform the customer and provide an appropriate resolution.

Customer Information

Customers should provide accurate information reasonably required for fulfillment and delivery.

Incomplete or incorrect contact or delivery details may delay an order.

Where clarification is necessary before dispatch, we may contact the customer.

Standard Order Preparation

Most standard orders are prepared within 1–3 business days.

Standard Transportation

Following dispatch, estimated transportation normally takes 3–7 business days.

Additional information concerning transportation exceptions is available in our Shipping Policy.

Shipping Charges

Where applicable, shipping fees are calculated at checkout according to the destination, available delivery method, and parcel characteristics.

Applicable charges are shown before the order is submitted.

Order Changes

Customers wishing to modify an order should contact support as soon as possible.

We will make reasonable efforts to assist before fulfillment progresses beyond the point where a modification remains operationally possible.

Order Cancellation

Cancellation requests should be made before dispatch.

We will make reasonable efforts to stop an order where possible.

Once an order has entered dispatch or carrier handling, cancellation can no longer be guaranteed.

We do not intend to create unnecessary barriers designed solely to prevent legitimate cancellation requests.

After-Sales Assistance

After-sales enquiries are normally reviewed within 3 business days after sufficient information has been received.

Reasonable photographs, video, or other information may be requested where necessary to investigate a product-condition or delivery concern.

Return Window

Eligible products may be returned within 30 calendar days after delivery.

Customers should request return instructions before sending merchandise.

Return Destination

The legal company address is not automatically the merchandise return facility.

The appropriate return location will be supplied after the request has been reviewed and approved.

Refund Completion

Approved refunds normally complete within 7–10 business days.

Damaged Products

A customer should contact us if a product arrives materially damaged.

Relevant photographs, packaging information, and other reasonable information may be used to assess the issue.

Defective Products

Where a product appears defective, customers should provide a clear description of the issue.

Reasonable supporting information may be requested.

Once the issue is confirmed, an appropriate solution will be provided.

Incorrect Products

If an item received does not correspond to the item ordered, the customer should contact us.

A confirmed fulfillment error will be addressed using an appropriate remedy.

Missing Components

Customers who identify a missing expected component should contact support before returning the complete product.

An appropriate resolution may include providing the component, replacing the item, approving a refund, or another reasonable solution.

Reasonable Product Use

Products should be used in accordance with their reasonable intended purpose and any applicable instructions.

Issues caused by intentional misuse, unauthorized modification, improper installation, or use outside reasonable product limitations may not constitute an inherent product defect.

Corrections to Website Information

Despite reasonable efforts to maintain accurate information, occasional technical, factual, or typographical errors may occur.

We may correct information concerning products, inventory, images, shipping, policies, or other website content.

If an error materially affects an existing customer order, we will seek an appropriate resolution rather than intentionally conceal the issue.

Misuse and Fraud Prevention

We may take reasonable steps to investigate activity that appears to involve:

• unauthorized access;

• intentionally false claims;

• fraudulent return behavior;

• malicious activity;

• manipulation of website systems;

• or other unlawful conduct.

These measures are not intended to obstruct legitimate customer complaints or eligible after-sales requests.

External Operational Providers

Certain functions may involve service providers supporting website infrastructure, fulfillment, transportation, analytics, security, or customer service.

The involvement of such providers does not remove the customer-facing standards stated in Jeremiahap™ policies.

Mandatory Consumer Rights

Nothing in these Terms is intended to remove rights that cannot lawfully be excluded under applicable consumer protection requirements.

Mandatory rights applicable to an individual customer continue to apply where required.

Core Operational Timeframes

For consistency across Jeremiahap™, the principal operational timeframes are:

Order Preparation: generally 1–3 business days
Transportation After Dispatch: normally 3–7 business days
Return Window: 30 calendar days after delivery
Approved Refund Completion: normally 7–10 business days
After-Sales Review: normally within 3 business days after sufficient information is received

Contact

Questions relating to these Terms may be sent to:

service@jeremiahap.com