Jeremiahap™ is owned and operated by Shanghai Chibaochuannuan Network Technology Co., Ltd. | Legal Representative: Wang Xinglong | Customer Support Email: service@jeremiahap.com
Business Address: 2nd Floor, No. 25-1 Hongcao Road, Xuhui District, Shanghai

Return & Refund Policy

Our 30-Day Return Standard

Jeremiahap™ provides a 30-calendar-day return period for eligible products.

The return period begins on the recorded date of delivery.

Customers are encouraged to inspect products reasonably soon after arrival and contact us if assistance is required.

Standard Eligibility

For an ordinary preference-based return, an item should generally be:

• unused beyond reasonable inspection;

• clean;

• materially unaltered;

• complete;

• free from damage caused after delivery;

• and accompanied by original packaging and included accessories where reasonably possible.

Opening packaging for reasonable inspection does not automatically make an otherwise eligible product non-returnable.

Circumstances That May Affect Preference-Based Eligibility

A preference-based return may be affected where a product has been extensively used, intentionally damaged, materially modified, contaminated, or returned without essential components because of customer handling.

These conditions do not automatically limit assistance where a product was delivered damaged, defective, incorrect, or materially inconsistent with the description provided.

How to Request a Return

Before sending any product back, contact:

service@jeremiahap.com

Please provide:

1. the order number;

2. the product concerned;

3. the reason for the return;

4. the current condition of the item;

5. and relevant photographs where appropriate.

After-sales requests are normally reviewed within 3 business days after enough information is received.

Return Authorization

Please wait until the return has been reviewed before shipping the item.

This allows our team to determine the appropriate facility and provide suitable return instructions.

An unauthorized parcel may be sent to a facility that cannot process merchandise returns, causing avoidable delays.

Return Address

Our public business address is:

2nd Floor, No. 25-1 Hongcao Road, Xuhui District, Shanghai.

This address identifies the legal operator of Jeremiahap™.

It is not automatically the merchandise return destination.

The appropriate return facility may depend on product type, warehouse allocation, delivery region, or fulfillment arrangement.

When a return is approved, customer support will provide the correct destination.

Preference-Based Returns

Preference-based returns can include situations such as:

• changing your mind;

• selecting the wrong variation;

• deciding the product is no longer required;

• or choosing not to keep a correctly supplied product that matches its description.

For these returns, the customer is generally responsible for reasonable return transportation costs.

A trackable return service is recommended where available.

Damaged Products

If a product arrives materially damaged, contact us promptly.

We may request reasonable supporting information such as photographs of the complete product, close-up photographs of the damaged area, photographs of the outer packaging, and a short explanation.

Defective Products

If a product appears to have a functional defect, explain the concern clearly.

Where useful, photographs or a short video may be requested to understand the reported issue.

Incorrect Products

If the item received is not the item ordered, contact customer support with photographs showing what was delivered.

Once the discrepancy is confirmed, an appropriate resolution will be provided.

Material Differences From the Description

If the item received is materially inconsistent with the principal product description available when the order was submitted, the customer may request a review.

Minor differences resulting from lighting, screen settings, material characteristics, reasonable manufacturing tolerances, or routine production updates do not automatically constitute a material discrepancy.

Return Transportation Responsibility

For an ordinary preference-based return involving a correctly supplied product, the customer generally bears reasonable return transportation costs.

If an item is confirmed as:

• materially damaged upon arrival;

• defective;

• incorrectly supplied;

• or materially inconsistent with its description because of our fulfillment process,

we will provide an appropriate resolution without requiring the customer to bear additional return transportation costs caused by the confirmed issue.

Missing Components

Where a product arrives without a component that should have been included, contact customer support before returning the entire item.

Depending on the circumstances, the solution may include:

• providing the missing component;

• replacement;

• refund;

• or another reasonable remedy.

Return Inspection

An authorized return may be inspected after arrival at the designated facility.

The review can consider:

• product identity;

• condition;

• completeness;

• included components;

• and consistency with the approved return request.

Normal external packaging wear alone will not automatically invalidate an otherwise eligible return.

Refund Approval

When a refund is approved, normal completion time is 7–10 business days.

The period begins after approval.

External transaction systems may affect the precise date on which the completed amount becomes visible.

If more than 10 business days have passed after confirmation of approval, contact:

service@jeremiahap.com

Cancellation Requests

Customers wishing to cancel an order should contact us as soon as possible and before dispatch.

We will make reasonable efforts to stop an order that has not progressed beyond the point at which cancellation remains operationally possible.

Orders Already Entering Dispatch

Once warehouse processing or carrier handling has progressed too far, cancellation may no longer be possible.

Where eligible, the customer may still use the 30-day return procedure after delivery.

No Unnecessary Obstacles

Return information, eligibility requirements, and instructions are intended to allow requests to be handled accurately and routed to the correct facility.

We do not intend to impose unnecessary procedural barriers solely to prevent a customer from making an otherwise eligible return request.

Fair Treatment of Confirmed Fulfillment Problems

Where a problem is confirmed to result from our fulfillment process, we will assess the issue fairly and will not automatically transfer unreasonable responsibility for that confirmed problem to the customer.