Jeremiahap™ is owned and operated by Shanghai Chibaochuannuan Network Technology Co., Ltd. | Legal Representative: Wang Xinglong | Customer Support Email: service@jeremiahap.com
Business Address: 2nd Floor, No. 25-1 Hongcao Road, Xuhui District, Shanghai

Privacy Policy

Purpose of This Privacy Policy

Shanghai Chibaochuannuan Network Technology Co., Ltd., operating as Jeremiahap™, recognizes the importance of handling personal information responsibly.

This Privacy Policy explains the types of information that may be collected when visitors use our website, how that information may be used, when it may be shared for legitimate operational purposes, and what requests individuals may be able to make under applicable law.

Information Provided Directly

Depending on the way a visitor interacts with Jeremiahap™, voluntarily provided information may include:

• name;

• email address;

• telephone number;

• delivery address;

• order reference details;

• products selected;

• customer support correspondence;

• return request information;

• delivery enquiry information;

• and photographs or videos voluntarily submitted to support an after-sales request.

Customers should avoid submitting personal information that is not reasonably relevant to the service requested.

Technical Information

Certain technical information may be generated when visitors access the website.

This may include:

• IP address;

• browser type;

• device type;

• operating system;

• approximate region derived from technical signals;

• referring page;

• pages viewed;

• session information;

• interaction information;

• cookie identifiers;

• and technical diagnostic information.

How Information May Be Used

We may use relevant information where reasonably necessary to:

• administer customer orders;

• arrange fulfillment;

• coordinate transportation;

• provide tracking information;

• respond to customer questions;

• investigate delivery concerns;

• administer returns;

• complete approved refunds;

• address damaged or incorrect products;

• maintain website functionality;

• protect store security;

• detect misuse;

• troubleshoot technical problems;

• improve website performance;

• maintain reasonable business records;

• and comply with applicable legal requirements.

Fulfillment and Transportation Providers

Information necessary to prepare and deliver an order may be shared with relevant warehouse, fulfillment, and transportation providers.

We aim to limit the information shared to what is reasonably necessary for the relevant operational function.

Other Operational Providers

We may use service providers that assist with functions such as:

• website hosting;

• technical infrastructure;

• customer service systems;

• analytics;

• security;

• fraud prevention;

• logistics;

• data storage;

• and professional services.

Such providers are expected to handle information according to their applicable contractual and legal obligations.

Cookies and Similar Technologies

Jeremiahap™ may use cookies and similar technologies where appropriate to support website functions such as:

• maintaining sessions;

• remembering website preferences;

• protecting website security;

• measuring technical performance;

• identifying errors;

• understanding website navigation;

• and improving user experience.

Visitors may be able to control certain cookies through browser settings or other available preference tools.

Disabling essential technologies may affect some website functions.

Analytics and Performance Information

Technical and aggregated information may be used to understand how visitors interact with the store, identify website errors, improve navigation, and maintain website performance.

Where consent is required by applicable law for particular technologies, appropriate mechanisms should be used before the relevant processing occurs.

Customer Service Records

When a customer contacts us, correspondence and related order information may be retained where reasonably necessary to:

• understand the issue;

• investigate the relevant order;

• provide follow-up support;

• document a resolution;

• and improve customer service processes.

After-sales enquiries are normally reviewed within 3 business days after sufficient information is received.

Delivery Information

Information reasonably necessary for delivery may be supplied to the relevant fulfillment and transportation providers.

Transportation after dispatch is normally estimated at 3–7 business days.

This timing is repeated here only to maintain consistency with other Jeremiahap™ customer-facing policies.

Return Information

Eligible products may be returned within 30 calendar days after delivery.

Information associated with a return may include the order reference, return reason, photographs, product-condition information, and related correspondence.

Refund Records

Approved refunds normally complete within 7–10 business days.

Information concerning approved refunds may be retained where reasonably required for customer service, records, dispute management, and compliance purposes.

Information Security

We use reasonable administrative, organizational, and technical measures intended to reduce risks such as:

• unauthorized access;

• inappropriate disclosure;

• accidental loss;

• unauthorized alteration;

• and misuse.

No online environment can be guaranteed to be completely secure.

Visitors should also take reasonable steps to protect their devices and account-related information.

Retention of Information

Information may be retained for as long as reasonably necessary for legitimate purposes such as:

• completing customer orders;

• providing customer assistance;

• maintaining required records;

• resolving disputes;

• detecting misuse;

• and complying with legal obligations.

Retention periods can differ depending on the type of information and the purpose for which it is maintained.

International Processing

Jeremiahap™ may work with operational providers located in different jurisdictions.

Information may therefore be processed in locations other than the visitor's country of residence.

Where applicable law imposes specific requirements on such processing, reasonable safeguards will be used as required.

Individual Privacy Requests

Depending on applicable law, individuals may have rights concerning their personal information, which can include requests for:

• access;

• correction;

• deletion in qualifying circumstances;

• restriction of certain processing;

• and further information concerning data handling.

Available rights and legal exceptions differ by jurisdiction.

Requests may be sent to:

service@jeremiahap.com

Reasonable verification may be requested before fulfilling a request where necessary to protect information against unauthorized access.

Children's Information

Jeremiahap™ is a general retail website and is not specifically designed to knowingly collect personal information from children who cannot lawfully provide the necessary consent.

If information is identified as having been collected in circumstances that do not comply with applicable age-related requirements, reasonable corrective steps may be taken.

Privacy Policy Updates

This Privacy Policy may be revised if website functionality, operational practices, service providers, or applicable requirements change.

The current version will remain accessible through the website.

Privacy Enquiries

Questions regarding this Privacy Policy may be directed to:

service@jeremiahap.com