Jeremiahap™ is owned and operated by Shanghai Chibaochuannuan Network Technology Co., Ltd. | Legal Representative: Wang Xinglong | Customer Support Email: service@jeremiahap.com
Business Address: 2nd Floor, No. 25-1 Hongcao Road, Xuhui District, Shanghai

Shipping Policy

Shipping Process Overview

Jeremiahap™ separates order fulfillment into two primary stages:

Order Preparation: generally 1–3 business days
Transportation After Dispatch: normally 3–7 business days

The transportation estimate starts after dispatch.

Order Preparation

Standard orders are generally prepared within 1–3 business days.

Preparation can include:

• inventory allocation;

• fulfillment assignment;

• product handling;

• packaging;

• labeling;

• documentation;

• and dispatch coordination.

When Preparation May Require Additional Time

Preparation can occasionally be affected by:

• incomplete address information;

• necessary customer clarification;

• inventory transfer;

• public holidays;

• unusually high order volume;

• or unexpected operational disruption.

If information from the customer is needed before an order can continue, we may contact the email associated with the order.

Transportation Estimate

After dispatch, transportation normally takes 3–7 business days under ordinary conditions.

The estimate should not be interpreted as an absolute delivery guarantee.

Delivery Conditions Outside Ordinary Operations

Transportation may occasionally take longer because of conditions such as:

• severe weather;

• carrier network disruption;

• public holidays;

• regional service restrictions;

• transportation congestion;

• remote destinations;

• customs procedures where applicable;

• or incomplete address information.

Shipping Fees

Where a shipping fee applies, the amount is calculated at checkout according to factors such as destination, available delivery service, and parcel characteristics.

The applicable charge will be displayed before the order is submitted.

Shipping and Fulfillment Origin

Orders may be fulfilled through our own operational facilities or partner facilities depending on inventory location, product characteristics, destination, logistics availability, and operational requirements.

Our Shanghai business address identifies the legal company operating Jeremiahap™.

It does not mean that every parcel originates from that address, and Jeremiahap™ does not intend to represent a shipment as locally dispatched when that is not the applicable fulfillment arrangement.

Tracking Information

Where tracked transportation is available, tracking information will be provided following dispatch.

Carrier systems may not display the first tracking event immediately after a tracking reference is created.

Tracking Has Not Updated

If tracking remains unchanged for an unusual period, contact:

service@jeremiahap.com

Include the order number and tracking information where available.

Our after-sales team normally reviews such requests within 3 business days after sufficient information has been received.

Delayed Shipments

When a shipment appears delayed, we may review:

• warehouse dispatch records;

• tracking events;

• carrier notices;

• relevant delivery information;

• and other available records.

Where appropriate, further information may be requested from the relevant transportation provider.

Potential Lost Packages

If available information reasonably suggests that a parcel may have been lost during transportation, the matter will be investigated.

Depending on the circumstances and available findings, an appropriate solution may include:

• further carrier investigation;

• replacement;

• refund;

• or another reasonable resolution.

Transfer of a parcel to a carrier does not automatically end our responsibility to review a legitimate delivery issue.

Tracking Displays Delivered

Where tracking indicates delivery but a customer cannot locate the parcel, we recommend first checking:

• the immediate delivery location;

• household members;

• reception or building management;

• parcel lockers;

• safe delivery areas;

• and available carrier notes.

If the parcel remains unavailable, contact us for assistance.

A delivered tracking status is relevant information but is not automatically treated as the sole basis for rejecting a reasonable customer complaint.

Incorrect Address

Customers are responsible for providing sufficiently complete and accurate delivery information.

If an error is identified, contact us promptly.

We will make reasonable efforts to make corrections before dispatch where operationally possible.

Address changes may no longer be available once the parcel has entered carrier handling.

Multiple Parcels

Products within the same order may occasionally be dispatched separately.

This can occur because of warehouse allocation, product dimensions, handling requirements, or different inventory locations.

Separate parcels may have different tracking references and may arrive on different dates.

Unclaimed or Returned Parcels

If a parcel is returned by the carrier because it could not be delivered, the circumstances will be reviewed.

The appropriate next step will depend on the reason for non-delivery, carrier information, product condition, and the accuracy of the delivery details supplied.

Returns After Delivery

Eligible products may be returned within 30 calendar days after delivery.

Customers must contact us for return authorization and the correct destination before sending merchandise.

The legal company address should not automatically be treated as the return facility.

Refunds Related to Delivery Problems

If a delivery issue results in an approved refund, normal completion time is 7–10 business days following approval.

Shipping Assistance

For transportation, tracking, or delivery questions, contact:

service@jeremiahap.com