Jeremiahap™ is owned and operated by Shanghai Chibaochuannuan Network Technology Co., Ltd. | Legal Representative: Wang Xinglong | Customer Support Email: service@jeremiahap.com
Business Address: 2nd Floor, No. 25-1 Hongcao Road, Xuhui District, Shanghai

Frequently Asked Questions

Who operates Jeremiahap™?

Jeremiahap™ is operated by Shanghai Chibaochuannuan Network Technology Co., Ltd.

The company's Legal Representative is Wang Xinglong.

Its published business address is:

2nd Floor, No. 25-1 Hongcao Road, Xuhui District, Shanghai.

How can I contact the store?

Customer enquiries may be sent to:

service@jeremiahap.com

For order-related questions, include the order number whenever possible.

How long does order preparation normally take?

Standard orders are generally prepared within 1–3 business days.

Preparation may include inventory allocation, warehouse handling, packaging, labeling, and dispatch coordination.

When does the delivery estimate begin?

The transportation estimate begins after dispatch.

Our normal stages are:

Order Preparation: generally 1–3 business days
Transportation: normally 3–7 business days after dispatch

How long does transportation take?

Under ordinary conditions, transportation normally takes 3–7 business days after dispatch.

Can transportation take longer?

Yes. Circumstances such as severe weather, carrier disruption, public holidays, customs procedures where applicable, regional delivery restrictions, remote destinations, or other external events may occasionally extend transportation.

Where can my parcel be dispatched from?

Orders may be prepared through our own or partner fulfillment facilities according to inventory availability, destination, and product allocation.

The Shanghai company address identifies the legal operator of Jeremiahap™ and does not necessarily represent the dispatch origin of every parcel.

How are shipping fees determined?

Where a shipping fee applies, it is calculated at checkout based on factors such as destination, available delivery method, and parcel characteristics.

The applicable shipping charge will be displayed before the order is submitted.

Is tracking available?

Where tracked transportation is available, tracking information will be provided after dispatch.

Carrier systems may require additional time before the first visible tracking event appears.

My tracking has not changed. What should I do?

If tracking remains unchanged for an unusual period, contact service@jeremiahap.com with the order number and tracking reference.

We will review the available information.

What happens if my parcel appears lost?

We may examine warehouse records, tracking information, carrier notices, and other relevant delivery information.

Where necessary, an investigation may be opened.

Depending on the result, an appropriate solution may include continued investigation, replacement, refund, or another reasonable resolution.

Tracking says delivered, but I cannot find the parcel. What should I do?

Please check the surrounding delivery area, reception, household members, parcel lockers, safe-place locations, and available carrier notes.

If the parcel remains missing, contact our team.

A delivered tracking event will not by itself prevent us from reviewing a reasonable delivery complaint.

Can I correct my address after submitting an order?

Contact us as soon as possible.

We will make reasonable efforts to correct information before dispatch where operationally possible.

Once the parcel has entered carrier handling, changes may no longer be possible.

Can I cancel an order?

Cancellation requests should be submitted as soon as possible and before dispatch.

If the order has not progressed too far through fulfillment, we will make reasonable efforts to stop it.

Once dispatch has begun, cancellation may no longer be possible.

Is there an arbitrary cancellation penalty?

We do not impose an arbitrary penalty merely because a customer asks to cancel an order.

The main limitation is whether the order can still be operationally stopped before dispatch.

What happens if my cancellation request arrives too late?

Where cancellation is no longer possible, an eligible item may still be returned after delivery according to the applicable 30-day return policy.

What is the return period?

Eligible products may be returned within 30 calendar days after delivery.

How do I request a return?

Contact:

service@jeremiahap.com

Provide the order number, item, reason for return, and relevant information concerning the condition of the product.

Please wait for return instructions before sending merchandise.

Can I send the return to the company address?

Not unless customer support specifically instructs you to do so.

The business address identifies the company operating Jeremiahap™, while the appropriate merchandise return facility may be different.

What condition should a preference-based return be in?

The product should generally remain unused beyond reasonable inspection, clean, complete, materially unaltered, and accompanied by included accessories and original packaging where reasonably possible.

Who is responsible for return transportation?

For an ordinary preference-based return of a correctly supplied product, the customer is generally responsible for reasonable return transportation costs.

Where a product is confirmed to be damaged, defective, incorrectly supplied, or materially inconsistent with its description because of our fulfillment process, we will provide an appropriate solution without requiring the customer to bear additional return transportation costs caused by the confirmed issue.

What should I do if my item arrives damaged?

Contact us with the order number, photographs showing the condition of the product, and packaging photographs where relevant.

What happens if the product appears defective?

Describe the problem to our customer support team.

Photographs or video may be requested where reasonably useful for understanding the issue.

What should I do if I received the wrong item?

Send us your order number and photographs showing the product received.

After the discrepancy has been confirmed, an appropriate solution will be arranged.

What if part of the product is missing?

Contact us before returning the complete item.

Depending on the circumstances, the solution may include providing the missing component, replacement, refund, or another appropriate remedy.

How quickly is an after-sales request reviewed?

After-sales enquiries are normally reviewed within 3 business days after sufficient information is received.

How long does an approved refund take?

Approved refunds normally complete within 7–10 business days.

Can the product look slightly different from the photograph?

Minor differences can result from lighting, screen settings, material characteristics, routine production variations, or reasonable manufacturing tolerances.

A material difference affecting the identity or principal function of the product should be reported to us.

Can an order arrive in multiple parcels?

Yes.

Items may occasionally be dispatched separately because of warehouse allocation, parcel dimensions, product handling requirements, or inventory location.

What if only part of the order arrives?

Review any additional tracking information first.

If all identified parcels have arrived and part of the order is still missing, contact customer support.