Jeremiahap™ is owned and operated by Shanghai Chibaochuannuan Network Technology Co., Ltd. | Legal Representative: Wang Xinglong | Customer Support Email: service@jeremiahap.com
Business Address: 2nd Floor, No. 25-1 Hongcao Road, Xuhui District, Shanghai

Contact Jeremiahap™

Our customer service team assists with product questions, order information, delivery enquiries, address concerns, tracking issues, return requests, refund enquiries, damaged goods, incorrect products, missing components, and other store-related matters.

Company Information

Brand: Jeremiahap™
Legal Company Name: Shanghai Chibaochuannuan Network Technology Co., Ltd.
Legal Representative: Wang Xinglong
Business Address: 2nd Floor, No. 25-1 Hongcao Road, Xuhui District, Shanghai

Customer Service Details

Customer Support Email: service@jeremiahap.com
Telephone: +86 18621767543
Customer Service Hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8)

Messages received outside normal service hours may be reviewed during the next available customer service period.

After-Sales Review Period

After-sales enquiries are normally reviewed within 3 business days after sufficient information has been received.

An initial review does not always mean that a complex case will be fully resolved during the same period.

A delivery investigation, warehouse verification, product assessment, or carrier enquiry may require additional time.

Where additional information is reasonably necessary, our team may contact the customer.

Contacting Us About an Existing Order

To help us identify the correct order, please include:

• order number;

• name associated with the order;

• email address associated with the order;

• product concerned;

• and a concise explanation of the issue.

For product-condition concerns, clear photographs or video may be useful.

Please avoid sending confidential information unrelated to the request.

Questions Before Ordering

Customers may contact our team when additional clarification is needed about available product information.

Where possible, we can help explain information such as product dimensions, features, configuration, included components, or compatibility information already available through the store.

Order Preparation Enquiries

Standard orders are generally prepared within 1–3 business days.

If an order appears to remain in preparation materially longer than the normal period, customers may contact us for an update.

Delivery Enquiries

Transportation after dispatch normally takes approximately 3–7 business days.

If tracking remains unchanged for an unusual period, or the parcel appears significantly delayed, contact:

service@jeremiahap.com

Please provide the order number and tracking information where available.

We will review the available records and, where appropriate, request additional information from the relevant fulfillment or transportation provider.

Delivered Status but Parcel Not Located

If tracking shows delivery but the parcel cannot be located, customers should first check reasonable delivery locations, including the immediate area, reception, household members, parcel lockers, safe locations, and carrier notes.

If the parcel remains missing, contact our customer support team.

A tracking status showing delivery does not automatically prevent us from reviewing a reasonable customer concern.

Returns

Eligible items may be returned within 30 calendar days after delivery.

Customers should contact us before sending merchandise back.

Please provide the order number, product concerned, reason for return, and photographs where they are relevant to the request.

Return Address Information

The public business address shown on this website identifies Shanghai Chibaochuannuan Network Technology Co., Ltd. as the legal operator of Jeremiahap™.

Please do not automatically send merchandise to this address.

Depending on product location, fulfillment arrangements, and delivery region, the appropriate return facility may be different.

When a return is approved, our support team will provide the applicable destination and instructions.

Damaged Products

If an item arrives materially damaged, please contact us promptly.

Useful supporting information may include photographs of the product, close-up photographs of the damaged area, images of the outer packaging where relevant, and a description of the condition.

Defective Products

If a product appears not to function in the manner reasonably described, please explain the issue clearly.

We may request photographs, video, or other reasonable information where useful for evaluating the concern.

Incorrect Items

If the product received is different from the product ordered, contact us with the order number and photographs showing what was received.

Once the issue is confirmed, an appropriate solution will be provided.

Missing Components

If an expected component is missing, contact us before sending the complete product back.

Depending on the circumstances, we may arrange the missing component, a replacement, a refund, or another reasonable solution.

Refund Enquiries

Once a refund has been approved, normal completion time is 7–10 business days.

If the stated period has passed after confirmation of approval, contact us so the status can be reviewed.

Customer Support Summary

Jeremiahap™ Customer Support
Email: service@jeremiahap.com
Telephone: +86 18621767543
Service Hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8)